Terms and Conditions

1. Definitions

In these Terms and Conditions:

• "Company," "We," "Us," "Our" refers to Quantum Reach, a professional services firm registered in Malaysia.
• "Client," "You," "Your" refers to the individual or organization engaging our services or using our website.
• "Services" refers to AI integration consulting, custom application development, performance monitoring, and related professional services offered by Quantum Reach.
• "Website" refers to our online presence accessible at quantiois.live and related domains.
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements, proposals, or statements of work.
• "Deliverables" refers to work products, reports, software, documentation, or other outputs provided as part of our services.

2. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or engage our services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services. If you are entering into this agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Service Description

Quantum Reach provides professional services in the field of artificial intelligence integration, including:

• AI Integration Consulting: Strategic guidance and assessment services to help organizations understand AI opportunities and develop implementation approaches.
• Custom AI Application Development: Design, development, and deployment of AI solutions tailored to specific business requirements.
• AI Performance Monitoring and Enhancement: Ongoing monitoring, maintenance, and optimization of deployed AI systems.

Service availability, scope, and deliverables are subject to specific engagement agreements. We reserve the right to modify service offerings, though changes will not affect existing contractual commitments.

4. Engagement Process and Service Terms

Service engagements typically begin with an initial consultation to understand requirements and assess feasibility. Following this consultation, we provide a proposal outlining scope, deliverables, timeline, and fees. Formal engagement commences upon mutual agreement to the proposal terms.

Each service engagement is governed by a specific statement of work or service agreement that details the particular scope, responsibilities, and terms applicable to that engagement. In the event of conflict between these general Terms and Conditions and a specific service agreement, the service agreement prevails for that particular engagement.

We endeavor to meet agreed timelines and specifications. However, delivery dates are estimates and may be affected by factors including client responsiveness, data availability, scope changes, or unforeseen technical challenges. We will communicate promptly about any anticipated delays and work collaboratively to address them.

5. Client Responsibilities

Successful service delivery requires client cooperation and timely provision of necessary resources. Client responsibilities include:

• Providing accurate and complete information relevant to the engagement.
• Making necessary personnel, systems, and data available as agreed.
• Responding to requests for information, feedback, or decisions within reasonable timeframes.
• Maintaining appropriate data quality and ensuring data provided complies with applicable regulations.
• Reviewing deliverables and providing feedback according to agreed schedules.
• Ensuring appropriate technical environment for deployment of developed solutions.
• Maintaining security of access credentials and systems used in the engagement.

Failure to fulfill these responsibilities may affect our ability to deliver services as agreed and may result in timeline extensions or scope adjustments.

6. Fees and Payment Terms

Service fees are specified in engagement proposals or service agreements. Unless otherwise stated, fees are quoted in Malaysian Ringgit (RM) and exclude applicable taxes, which will be added to invoices as required by law.

Payment terms are typically net 30 days from invoice date unless otherwise agreed. For larger engagements, we may structure payments in milestones tied to deliverable completion. Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

Clients are responsible for any bank fees, currency conversion costs, or other transaction charges associated with payment processing. If payment is significantly overdue, we reserve the right to suspend services until payment is received.

7. Intellectual Property Rights

7.1 Pre-Existing Intellectual Property

Each party retains ownership of intellectual property it owned prior to the engagement. Quantum Reach retains ownership of our methodologies, frameworks, tools, and general knowledge developed independently of client engagements.

7.2 Developed Work Products

For custom development engagements, upon full payment of fees, clients receive ownership of custom code and applications specifically developed for their use, subject to our retention of rights to underlying frameworks, libraries, and general-purpose components. Consulting deliverables such as reports and recommendations become client property upon payment.

7.3 License Grants

Clients receive appropriate licenses to use Quantum Reach methodologies, frameworks, or tools incorporated into deliverables. These licenses are typically non-exclusive, non-transferable, and limited to the client's internal business use unless otherwise specified in the service agreement.

7.4 Third-Party Components

Developed solutions may incorporate third-party libraries, frameworks, or tools. These components remain subject to their original licenses. We will identify significant third-party dependencies and ensure appropriate licensing for client use.

8. Confidentiality

Both parties acknowledge that they may have access to confidential information during the engagement. Confidential information includes business plans, technical data, financial information, client lists, and other non-public information marked as confidential or reasonably understood to be confidential.

Each party agrees to maintain the confidentiality of the other party's confidential information, use it only for purposes of the engagement, and protect it using the same degree of care used for their own confidential information, but no less than reasonable care. These obligations continue for three years following engagement completion or termination.

Confidentiality obligations do not apply to information that: was known prior to disclosure, is or becomes publicly available through no breach of this agreement, is independently developed, or must be disclosed pursuant to legal requirements.

9. Disclaimers

Our services are provided based on our professional judgment and expertise. While we endeavor to provide high-quality services, we make no guarantees regarding specific outcomes or results. AI systems are inherently probabilistic and their performance depends on factors including data quality, operational environment, and usage patterns.

Consulting recommendations represent our professional opinion based on information available at the time. Implementation decisions and their consequences remain the client's responsibility. We do not provide legal, financial, or medical advice, and our services should not be construed as such.

To the maximum extent permitted by law, services are provided "as is" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Quantum Reach's total liability for any claims arising from or related to services provided shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

This limitation of liability does not apply to damages resulting from our gross negligence, willful misconduct, or breach of confidentiality obligations, or where such limitations are prohibited by applicable law.

Clients acknowledge that fees charged reflect the allocation of risk represented by these limitations. Higher service levels with different liability terms may be available upon request and appropriate fee adjustment.

11. Indemnification

Clients agree to indemnify, defend, and hold harmless Quantum Reach, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: client's use of deliverables in violation of these terms or applicable law, client's breach of representations or warranties, claims that client-provided information or materials infringe third-party rights, or client's negligence or willful misconduct.

We will notify clients promptly of any claim for which we seek indemnification and cooperate reasonably in the defense. Clients have the right to control the defense of such claims using counsel of their choice, provided such defense does not prejudice our interests.

12. Termination

Either party may terminate an engagement for convenience upon 30 days written notice. Clients remain responsible for fees for work completed and committed resources through the notice period.

Either party may terminate immediately for material breach if the breaching party fails to cure the breach within 15 days of written notice. Material breaches include non-payment, breach of confidentiality, or failure to provide necessary cooperation.

Upon termination, we will deliver work products completed to date, clients will pay for all work performed, and both parties will return or destroy confidential information as appropriate. Provisions regarding confidentiality, intellectual property, liability limitations, and dispute resolution survive termination.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, labor disputes, telecommunications failures, or other events constituting force majeure under Malaysian law.

The affected party will notify the other party promptly and make reasonable efforts to mitigate the impact. If force majeure conditions persist for more than 60 days, either party may terminate the affected engagement without penalty.

14. Dispute Resolution

14.1 Governing Law

These Terms and Conditions and all engagements are governed by the laws of Malaysia, without regard to conflict of law principles.

14.2 Jurisdiction

The courts of Kuala Lumpur, Malaysia have exclusive jurisdiction over any disputes arising from or related to these terms or our services.

14.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct negotiation. A senior representative from each party will meet (in person or virtually) to discuss the dispute and explore resolution options.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with any service-specific agreements and proposals, constitute the entire agreement between the parties regarding the subject matter and supersede all prior discussions, negotiations, or agreements.

15.2 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

15.3 Waiver

Failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. Waivers must be in writing to be effective.

15.4 Assignment

Clients may not assign rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of merger, acquisition, or sale of substantially all assets.

15.5 Notices

Notices under these terms must be in writing and sent to the addresses specified in the service agreement, or for general notices, to [email protected]. Notices are deemed received when delivered personally, three business days after mailing, or one business day after email transmission with confirmation.

16. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices, legal requirements, or business operations. Updated terms will be posted on our website with a revised "Last Updated" date. Material changes will be communicated through email or website notice.

Existing service engagements continue under the terms agreed at engagement commencement unless both parties agree otherwise in writing. New engagements are governed by the current version of these terms.

17. Contact Information

For questions, concerns, or matters related to these Terms and Conditions, please contact: